Common questions and support documentation

• Getting Your Bottle Account Setup
• Grow Your Wholesale Business With Bottle
• Bottle Quickstart Guide for Text Only Subscriptions
• Import Products To Site From Spreadsheet

• Adding delivery, pickup, and shipping options
• Send a Message To Customers
• How to add a new product
• How To Customize Your Bottle Ordering Site
• How to skip a week and pause your plans
• How to make your products show up on your website
• How To Begin Taking Orders That Have An Order Deadline
• How Discount Codes Work
• Create and Use Gift Cards
• How to setup a store without cutoff times

Browse all articles

• How To Prevent Texts From Being Sent To A Contact
• Add contacts to Bottle manually
• Add contacts to Bottle via an import
• Sending and Receiving Messages in Bottle (1-1, 1-many and scheduled messages)
• How to send a scheduled message to customers from the Activity tab
• What is Bottle Chat?
• The Bottle Shortcode
• Add tags, attributes and guests to a conversation
• Accessing the customer profile in Bottle Chat
• What are replacement variables and how should I use them?

Browse all articles

• How To Send An Invoice/Charge A Customer's Card
• How To Issue A Refund From Messenger
• What is Bottle Invoicing? How is Bottle Invoicing Different Than Bottle Repurchasing?
• IF a customer pays for the first time THEN create a one-time charge
• How To View Past Invoices
• IF a refund was issued, THEN send the customer a message.

• Connecting Stripe and Bottle
• Pricing Plans On Bottle
• How Deposits Work and How Often You Get Paid
• Credit Card Processing Fees on Bottle

• How To Send An Abandoned Cart Message
• A Guide To Scheduling Messages and Rules
• Send A Message To All Customers With A Specific Attribute
• Send a text to my phone every time a new message comes into Bottle
• How To Add Emails To Mailchimp
• Tie New Order To ShipStation Via Zapier
• How To Cancel A Customer's Account Automatically If They Text In "Stop" or "Unsubscribe"
• How to add an account credit to a customer's account automatically when they sign up
• How To Send A Fulfillment Reminder To Customers Who Have Paid At Least One Time
• How to automatically send a customer a unique order link if they text in "ORDER"

Browse all articles