Common questions and support documentation

• Redesign Frequently Asked Questions
• Tie New Order To ShipStation Via Zapier
• Send Us A Sheet For Importing Contacts
• Onboarding Your Wholesale Customers To Bottle

• IF a new customer signs up, THEN add their email to Mailchimp.
• IF a customer signs up and doesn't order, THEN send them an abandoned cart message.
• IF a customer pays you for the first time, THEN send the customer a custom email.
• IF the customer texts in "skip", THEN skip their order automatically.
• IF message matches "yes", THEN reply with "hello"
• Scheduled Rule: How to message non-customers automatically.
• IF a new customer signs up, THEN send their data to Zapier (and beyond!).
• IF a refund was issued, THEN send the customer a message.
• Scheduled Rule: Message customers who don't have a specific tag
• Making a Rule Inactive

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• Explanation of Different Autofill Options
• Skipping A Cutoff Day/Week
• Add (and Edit) A Category On A Plan
• How The Bottle Referral Program Works
• How To Charge A Customer's Card
• How To Begin Taking Orders That Have An Order Deadline
• Setup and Manage Delivery Options
• How To Cancel A Customer's Account
• Creating a Referral Program
• How Loyalty Programs Work

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• Send A Scheduled Message
• Setting a custom domain as the texted order link
• Replacement Variables
• How To Prevent Texts Being Sent To A Contact
• How "Sticky" Phone Numbers Work
• Create A Custom Voicemail
• How To Add And Remove Tags
• How To Import Contacts From A CSV
• How to Add a Contact
• How to Make a Phone Call and Send a Text in Bottle

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