How to issue a refund

There might be a time when you need to refund a customer for any reason. We make this easy on Bottle, and there are two ways to issue a refund.

Video Overview:

Issue a refund from the conversation page:

Here's an article for how to refund a customer from the Bottle chat page.

Issue a refund from the Activity page:

1. From your Dashboard, click 'Activity'.
2. Select the cutoff time that you would like to issue the refund from.
3. Find the customer by using Control + F.
4. Once you find the customer, you can then issue a refund by clicking 'Refund' from their order.
5. Enter the amount you'd like to refund, and then click 'Refund'.