How to skip orders automatically if customer texts in "Skip"
Oftentimes, customers expect that texting in a word will automatically do that action for them. This is true for some automations, but others, like trying to skip must be accompanied by a rule.
Video Overview:
How to automatically skip an order if customer texts in "Skip"
- Go to the Dashboard -> Rules
- Select "New Inbound Message Rule"
- In the top-right corner of the new rule, go to "Ifs"
- Click "Add Matches" (this means the rule will trigger when the customer's text to you matches whatever's in the box)
- Add the word "skip" (it is case insensitive)
- Click "Save"
- You're now looking at the Thens action options.
- Click "Skip Open Orders"
- Click "Save"
- Click "Send Message"
- Input the message you'd like to send to the customer automatically.
- Click "Save"